Friday, July 23, 2010

Hacked...

So I was hacked a couple weeks ago. Thanks to the help of the GMs and corresponding departments, my account has been recovered.
They took everything from the guild bank on Dirty, then transfered him to an Oceanic server, Thaussarian. Sekuhara was stripped of her goods, but luckily not the guild bank for her guild. She was then transfered to a US server, Kil'Jaeden. I was scared for a while cause I thought they were deleted. I noticed them a couple days later when I was looking at the realm lists to check out some other servers to mess around on. K'J certainly wasn't a choice of mine... and never will be... but there was a (1) on the character list... I was so happy to see my little cutie! I looked on Latin and then Oceanic... and there was Dirty! :D
Needless to say, I now have an authenticator on my account. Its just really really annoying though... because we get disconnected a lot cause our internet sucks ass... So I have to get a code often... its annoying and takes longer to log-in. But I feel a tad bit more safe... especially with that cute ass corehound pup!

If you happened to ever get hacked, don't do anything to the account. Just simply contact a GM and report the problem. You can also email wowgm@blizzard.com to make sure all ends are covered immediately. Make a ticket for each toon that has a loss. Also, report any toons that you did not make, on your realm or any other realm for that matter. I was afraid of redflags, so I didn't delete the toon made on Eitrigg or something like that. There is no need to make a full list of everything that is missing, just get straight to the point:
"I've been hacked! I'm missing two characters, name and name. Several items were also taken from the guild bank that do not belong to me. I also had items in the auction house and I don't know if they have been sold or completely lost. Please help!"
GMs and the investigation teams will take care of everything in regards to items lost. If you are a hunter, check for your pets. If you don't have them, make a ticket for the GMs as well and they can assist you with the restoration of your pets.
Remember, GMs still have to follow rules of their own, so don't get pissy with them if they aren't giving you all the time in the world. Just be happy they are responding and taking action for your loss before they take care of other tickets ("He called me a bitch and ninja'd my heart!" or "These people wont stop spamming me! name name name! Make them stop!) They don't typically give you an estimated time frame for the characters restoration process to be complete, however, know that it can take as quick as a week up to three weeks.
Just so you know, your account may or may not be locked. Mine wasn't. The characters in my petition were locked and unaccessable, however, in the mean time, I was able to play on my druid and level her in the down time from the 80s.

You can visit blizzard.com's support articles for more information about account security, authenticator information, and ways to keep your account and computer safe. You can also find it all here: http://us.blizzard.com/support/index.xml?locale=en_US&gameId=11&rootCategoryId=4271

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